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​Shipping & Payment

Last updated: January 2026

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This Shipping and Payment Policy applies to all purchases made through the Hariana Live Entertainment Ltd website and should be read in conjunction with our Terms and Conditions, Section 7, Refund and Returns Policy, and Privacy Policy.

   

 

1. Shipping Policy

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1.1 Shipping Locations

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  • We ship physical goods primarily within the United Kingdom. At our discretion, we may accept and fulfil orders for delivery to international destinations.

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  • Availability of international shipping may vary depending on location and product type.

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1.2 Processing Times

 

  • Orders are typically processed within 5 Working days after payment has been successfully received. Processing times may vary during peak periods, promotional events, or due to circumstances beyond our control.

 

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1.3 Delivery Times

 

Estimated delivery times are provided for guidance only and are not guaranteed. Delivery times

may be affected by:

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  • Carrier delays
     

  • Customs processing for international shipments
     

  • Public holidays or unforeseen events
     

We are not responsible for delays once an order has been handed over to the courier.

 

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1.4 Order Tracking

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Where tracking is available, we will provide tracking details by email once your order has been dispatched. Tracking information may be issued directly by the courier and is subject to the courier’s own systems and update schedules.

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Please note that tracking availability may vary depending on:

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  • The delivery method selected
     

  • The destination country
     

  • The courier used
     

If tracking information is not available for your chosen shipping option, this will be made clear at checkout.

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Hariana Live Entertainment Ltd is not responsible for delays or inaccuracies in tracking updates provided by third party couriers. Once an order has been dispatched, delivery timelines and tracking updates are managed by the courier.

 

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1.5 Shipping Costs

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Shipping costs are calculated at checkout and are based on:

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  • Delivery location
     

  • Order size and weight
     

  • Selected shipping method
     

Any applicable shipping charges will be displayed before you complete your purchase.

 

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1.6 Customs Duties and Import Taxes

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For international orders, customers are responsible for any customs duties, import taxes, or additional fees imposed by their destination country.

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We do not calculate or estimate these charges. For more information, please contact your local customs

authority before placing an order.

 

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1.7 Shipping Addresses

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Orders must be shipped to a valid residential or business street address. We do not ship to PO Box addresses,

BFPO addresses, or similar mailbox-only services.

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Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. We cannot accept responsibility for delivery issues resulting from incorrect or incomplete address details.

 

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1.8 Lost or Damaged Items

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If your order arrives damaged or is lost in transit, please contact us as soon as possible so we can investigate and assist. 

   

Claims may be subject to carrier terms and time limits.

 

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2. Digital Downloads

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Digital products are delivered electronically once payment has been confirmed.

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Please ensure that your device and internet connection are compatible before purchasing.

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Access to digital downloads may be time-limited.

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Refunds for digital products are subject to our Refund and Returns Policy.

 

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3. Payment Policy

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3.1 Accepted Payment Methods

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We accept payment via secure third-party payment providers, which may include:

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  • Debit and credit cards
     

  • Digital wallets (e.g. Apple Pay, Google Pay, PayPal)

 

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3.2 Payment Processing

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All payments must be made in full at the time of purchase. Orders will not be processed or dispatched

until payment has been successfully authorised.

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We do not store your full payment card details. Payment information is processed securely by our payment service providers in accordance with their own privacy policies.

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3.3 Pricing and Currency

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All prices are displayed in GBP (£) unless otherwise stated. Prices include applicable UK taxes where required.

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We reserve the right to change prices at any time, but changes will not affect orders that have already

been confirmed.

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3.4 Failed or Rejected Payments

 

If a payment is declined or fails for any reason, your order will not be completed. Please contact your

payment provider for further assistance.

 

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4. Contact Information

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If you have any questions regarding shipping or payments, please contact:

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Hariana Live Entertainment Ltd


Email: contact@harianalive.co.uk

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